Technical Support Engineer

Systems

Ref: 1213Thursday 11 July 2019

Private health care plan, pension (10%)

Enigma People Solutions is recruiting a Technical Support Engineer for a fast growing, niche technology, brilliant, high-growth client. The company specialises in the design and manufacturing of high-volume production test systems for all types of Discrete Semiconductors.

Why join? 

Our client is a small, privately-owned manufacturer of power-discrete semiconductor electronic test systems for production back-end and wafer test. They design, develop, manufacture and support their own line of bespoke products which are installed mainly in South East Asia as well as Europe and the US.  They are an Engineering led company based in Surrey. 

Who is this for? 
 
This position would suit a competent degree-qualified Electronics Engineer with some industry experience, capable of troubleshooting, fault finding and problem-solving complex systems down to component level.  The person must be self-starting, confident in front of customers, focussed under pressure and be able to communicate effectively at different levels with the customer's organisation.  Being a small company, flexibility in the tasks the candidate would be asked to undertake is expected. An estimated 20% of your time would be spent at customer sites overseas, predominantly Malaysia and China.  Some weekend travel will be necessary within the role remuneration. 


Responsibilities 

  • Trouble shooting hardware, firmware, software and systems
  • Installation of systems at customer sites 
  • Remote customer support via email, conference and by telephone
  • Customer training, including system operation, applications testing and systems administration
  • Work with customers from factory-floor production teams through Senior managers
  • Create and maintain online user guides and training material
  • Close interaction with Engineering and Sales functions to provide consultation on customer problems and opportunities. 

Skills 

  • Degree-qualified Electronics engineer with 2+ years work experience
  • Problem solving and fault finding of electronic equipment from system to component level
  • Understanding of power semiconductor fundamentals
  • Able to work alone as well as integrating with a multi-disciplinary team
  • Able to gain customer confidence by demonstrating competence and technical knowledge
  • Persuasion skills
  • Experience with Linux Operating System would be advantageous
  • As the majority of our customers are overseas, a second language would be advantageous. 

To apply, please use the link below, send your CV to matt@enigmapeople.com