Sales Account Manager - Livingston or remote

Sales & Marketing

Ref: 1335Friday 11 June 2021

Salary c£35,000 plus benefits

Enigma People Solutions is delighted to have been engaged by one of the market leaders in the optoelectronic and microelectronic design and assembly industry to help them recruit a Sales Account Manager. Be part of something exceptional and join an organisation that is striving for excellence and that suits upbeat and motivated individuals! In joining our client you can expect individual career planning and development, exciting challenges and a lot of room for creativity; this makes our client's working environment special and allows them to provide excellent solutions for people, technology and the environment in over 70 countries throughout the world.


Job Brief

As the primary interface between customer and factory, the Account Manager promotes the customer’s interest and requirements, and effectively communicates and aligns with the factory capability and company objectives in order to maximise sales and profits.


Responsibilities

• Operate as the focal point of contact between assigned customers, developing a stable working relationship.
• Retain and protect the company’s business with assigned customers and maximise the account’s profitability and revenues.
• Generate new sales from assigned accounts, including upselling and cross-selling.
• Coordinate with other departments and ensure effective communication between the company and customer.
• Act as an effective escalation path for customer and company and be prepared to communicate at all levels of the organisations.
• Train and supervise assigned personnel if required.


Duties

• Conduct regular health checks on existing accounts considering critical factors such as: performance, pricing, profitability & roadmap, and report these back to management.
• Develop profiles of customers’ product, market, roadmap and added value.
• Review RFQs for new products, align with the company’s capability and business objectives.
• Prepare costings and quotations. Land and oversee customer orders until complete.
• Understand customer’s forecast and the factory ability to respond.
• Maintain and develop company’s internal sales systems and methods such as price lists, quotations, invoices, etc, as necessary.
• Service multiple clients concurrently, often meeting deadlines.
• Work within the company’s framework for pricing, negotiating and approval limits.


Requirements

Previous sales or customer service experience in a high-tech business.
Excellent listening, negotiation and presentation skills.
Excellent verbal and written communications skills.


Benefits

• Contributory pension scheme.
• Death in service and private medical insurance

Location

Based in Livingston, UK. The possibility of remote working within the UK will be considered for the right candidate. Occasion travel in the UK and Europe.