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Job Opening ID

1200

Sector

Technology Support

Job Type

Permanent

Salary Details

Competetive

Location

South Lanarkshire

Assigned Recruiter

Daniel McGarrell

Level 1/2 Application Support Engineer

Enigma People Solutions is recruiting two enthusiastic Level 1/2 Application Support Engineers to work with one of the UK’s most dynamic smart technology organisations that sells cutting edge smart card solutions in transport, payment and associated sectors. They specialise in harnessing these products with flexible and secure multi-application capability even after the cards have been issued for their initial purpose.  

To be of interest you will be able to demonstrate the following knowledge, experience and skills:

Key Skills:
  • Working knowledge of Oracle or MySQL.
  • To create, populate, query and manipulate databases,
  • Strong analytical and problem-solving skills with high attention to detail
  • Good team working, working co-operatively with others to achieve a common goal.
  • Able to work well under pressure to tight deadlines.
  • Good communication skills in writing (including email) and orally.
  • Good vocational qualification in an appropriate IT subject (e.g HND) or equivalent industry experience
  • GCE A Level, SQA Higher or equivalent standard, together with relevant experience

Key Responsibilities:

Ensure all work is carried out and documented in accordance with required standards, methods and procedures. You will also monitor application systems for which the company is responsible by regular scrutiny of information from the applications software, systems software or delivery staff, note problems and identify performance trends and take corrective action to improve performance and avoid problems arising. You will be responsible for monitoring the progress of project requests to ensure users and other interested parties are kept informed in accordance with Service Level Agreements.

You will receive, log progress and prioritise requests for support from project colleagues in accordance with agreed procedures. Investigate issues and other requests for support and determine appropriate actions to take and use application management software to collect agreed performance statistics. You will be expected to provide correct responses to requests by means of;
  • making modifications to system parameters
  • developing workarounds or site-specific enhancements
  • reconfiguring systems
  • producing additional documentation
  • escalate requests to level 2 support staff.
  • update existing system scripts with new versions of application software

Knowledge & Experience
  • Analytical thinking to acquire a proper understanding of a support issues and how to resolve them. 
  • Application of quality standards to all tasks undertaken and ensuring that nothing is overlooked.
  • Effective written communication
  • Strong appreciation of application systems and their role in a business operation.
  • Business Analysis Techniques to help in modelling and understanding a business and its operation.
  • Knowledge of the IT infrastructure and the IT applications and service processes used within our own and customer organisations
  • Customer service techniques for ensuring that full account is taken of customers real and stated needs in the delivery of IT services
  • Information capture techniques applying information gathering methods, tools and techniques which are appropriate to the information required and the sources available.
  • Report writing techniques for producing effective documentation and service reports
For more information contact Daniel McGarrell - dan@enigmapeople.com, or 0131 510 8150 or apply below.





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